Courtesy of Marketing Land
If you are in business and you sell products, you need to focus on the people in that area first. Your first clients should be people who live around the same area. Most business people fail because of targeting people who are far away first. Therefore, if you want to engage the local market and grow your business, this is what you need to do:
Customer Experience is a Priority
Courtesy of Yotpo Voice
Amazon CEO Jeff Bezos can also tell you that obsessing over your clients is necessary. The owner of the business should ensure that your customer support team can offer an excellent customer experience. Once you provide your clients with a great experience, their level of loyalty improves. You need to come up with a business model that gives your clients maximum attention. Soliciting feedback in the form of reviews and responding to them is a great way to help your customers feel listened to while improving your public image. Whether you make a sale worth $1 or $1M, you need to ensure that all your clients are treated exceptionally well.
Humanize Your Brand
Courtesy of Pan Marketing Nut
In business, clients always want to feel like you understand their needs and that they can relate to your brand. A good example is finding a person on your team who is passionate about your brand and can communicate naturally without stress. The person you select should be able to be trained to represent your brand and relate to all your clients. Allow the person to write blogs on your website where clients can read and engage with your brand. The thing is establishing your brand’s voice using a face that is trusted.
Get to Know Your Clients
Courtesy of Macquarie
Every business needs to invest in excellent customer relationship management (CRM) tool. Therefore, the moment your CRM is running fluently, you can get accurate records of all your clients. You should not only focus on the client’s financial information, but you should also know their birthdays, hobbies and interests. It is essential to respond in a timely manner when your clients reach out to you. Engage with your clients and let them know you care. Some businesses even know their customer’s favorite coffee so that they have it ready when the client visits. Before meeting or calling a client, ensure you go through his or her personal fact file so that you get to know the kind of person you are dealing with.
Make Use of Social Media
Courtesy of WordStream
In today’s world, everybody has at least one account on a social media platform; it may be on Facebook, Instagram, Twitter or Snapchat. For you to be able to reach out to your clients, you need to have business accounts on all social media platforms. Most social media pages allow you to promote your posts so that they can reach a wider audience. The more people you can reach, the more you engage with them. As a result, you can make them buy your products or services.
Additionally, once you start gaining followers on social media, you should ensure that you respond to all their questions immediately. An active social media account is a significant advantage when it comes to winning the trust of your clients. Additionally, technology can also be used in social media campaigns. Social management tools like Edgar and Sprout can post content across different social media platforms and monitor them.
Physical Mail, Print Ads, and Newsletters
Courtesy of Ready To Go Newsletters
As much as many people think that physical mail is not important nowadays, it is one of the essential tools for customer engagement and building brand loyalty. Just like people kept in touch with one another in the past and still today, companies build relationships with their clients by updating them on new things using mail newsletters. As much as chasing new clients is necessary, retaining the old ones is also vital for your business. Many companies tend to pay more attention to winning new clients, and they forget about the old ones.
Simple tips like the ones mentioned in this article can help you build a great relationship with your clients. Once you impress your current clients, they will spread the good news, and you will win new ones.