5 Vital Tips for Attracting Local Customers

The vast majority of customers now rely largely on the internet and social media when it comes to finding information about a business. However, as a business owner, the idea of spending your hard-earned money on the internet can be daunting, particularly given how many different methods there are when it comes to using digital advertising to attract local customers. Here are five easy-to-execute tips to help you attract local customers.

Make Yourself Visible in Google Maps

When someone googles the name of a business, more often than not, that business will be listed alongside key information in Google maps. This information includes a link to the website, customer reviews, and contact information. Thankfully, claiming your business listing is easy, and there are easy-to-follow instructions on how you can do just that. Before you do, make sure that your website is up-to-date, that your social media content is fresh, and that your address is accurate. After all, there’s no sense in claiming your Google business page if the information you have won’t get your customers to your store!

Managing Online Reviews

Virtually all online users read reviews. Make sure to register your business, create a page or claim it’s listing on the major networks like Google, Facebook, and Yelp. From there, try to get your customers to leave online reviews. You can do this by:

  • Leaving stickers and reminders to leave a review
  • Leaving links on your website and in your social media
  • Putting reminders on checks and invoices

Unfortunately, no matter how conscientious of a business owner you are, bad reviews will happen. When they do, try to respond and explain what went wrong, offer to remedy the situation and create an open dialogue. Even if the review is bad, your potential customers will see that you care about your customers and their opinions when they see your response.

Use Social Media to Advertise to Local Customers

Social media platforms have options that allow you to target local customers. Take a class, watch a YouTube video or consider hiring a professional to determine the additional keywords that will allow you to reach local customers who may be interested in your services. Social media works: More then $15 billion was spent on social media in 2018.

Target Your Website with Local Keywords

Search engine optimization (SEO) is critical for small-business owners. It ensures that your business will be found by people who are looking for it. To that end, make sure that your website is loaded with local keywords that can be found by people in your area. Placement of your keywords matters, too. You should put the name of the most searched municipality in your website’s title page. Thankfully, Google has a robust and free tool that can help you find the best keywords for your site.

Get Help from a Professional

Attracting local customers and keeping your website and social media content targeted appropriately can be difficult for most people. Fortunately, our business can help. If you are local to the Michigan area and looking for an expert in attracting local customers, check out our website or give our office a call or send an email, and we’ll discuss how we can help your business grow and succeed.

Every business owner knows that they need a website and an active social media presence, but targeting it to get local customers can be a challenge. It requires research, time and, in many cases, money and real expertise. Check out these tips, and if you need more help, reach out to digital marketing professionals to maximize your business’ online presence.

 

4 Unexpected Things Social Media Can Do for Your Business

Most companies are aware of the need for an online presence. Consumers will look at a company website before making a purchase or making formal contact. With the advent of social media, online interactions with companies have changed. It is no longer just about creating an impression or sharing information. Social media gives the opportunity for instant feedback and real-time communication. Here are four unexpected ways that social media can make a difference for your business.

Help Evaluate a Company

Social media can make or break a company’s reputation. Consumers can examine how a company deals with criticism, how it handles mistakes and how it lives out its mission. It’s become standard practice to investigate a national brand’s social media presence before deciding to franchise with them. Potential partners might stay away if it becomes apparent that a company is constantly dealing with a controversy or has too much baggage. On the other hand, a positive reputation can encourage people to invest.

Generate Creative Partnerships

Social media allows for many different types of connections. If you pay attention, you may discover ways to connect with other businesses in different sectors. For example, social media allows several different businesses to connect around a single charity event. These kinds of connections can do a lot for your business’ reputation in the local community.

Turn Clients into a Community

Another type is connection comes with the communal nature of social media. Customers that like or follow your business will find that they are connected to a larger community. This community can act like a giant suggestion box as you look at expanding your services or improving your brand. By paying attention to social media, you can have a better sense of the needs that your business can fill.

Immediate Crisis Management

Every business is going to make mistakes. A new product may have unexpected flaws. A well-intentioned message may inadvertently offend. Social media gives your business the ability to do crisis control in real time. You can address a negative situation before it spirals out of control or takes up too much precious time. A quick, sincere apology can not only solve problems, but it also can improve your reputation by making you seem responsive to client concerns.

Social media creates a window for you to observe your clients and your clients to observe you. By paying attention to posts and reviews, you can help your business respond quickly to changing needs. Social media is an essential tool for your business’ future.

Does your business need extra help to manage social media? Rockstar Designs can assist you!

How to Resolve Purchase Problems on Your eCommerce Website

A lot of people buy products online. It’s a more convenient option than going to the mall. Imagine not leaving your home and have the product delivered on your doorstep. By 2021, it is expected that the ecommerce market will generate $4.5 trillion in sales given its current trajectory. However, there’s a challenge among business owners to ensure that their website is working properly and they can deliver the best customer service to potential customers. It’s important for businesses to know how to address common purchase problems encountered by customers in their ecommerce site.

Source: https://www.disruptiveadvertising.com/ppc/ecommerce/2018-ecommerce-statistics/

Common Problems

It’s a common problem that customers buy products only to find out that it is already sold out. Or worse, they’ve bought the product only to find out that they will get a refund because the product that they’re looking for isn’t available.

Another common problem that customers encounter is the fact that the price isn’t converted immediately to their local currency. This is where it can get confusing. The currency typically changes constantly and therefore, some customers are turned off already thinking that you are selling your products higher than others.

There are also instances when customers will hesitate to complete the purchase once they find out that there are additional charges such as shipping charges upon checkout.

Source: https://www.whoishostingthis.com/blog/2017/07/27/ecommerce-problems/

Solutions

The good news is that you can have different solutions to address these problems. The best way to address the problems is to employ a wide range of software tactics to help make the process simpler.

For instance, you can have a feature that converts the price according to where the person is visiting your website from. Also, it is a good idea to always make use of an inventory software that tracks the number of products that you have currently in your inventory. You don’t have to end up selling more than you should. And also, it prevents the embarrassing scenario where you have to email your customers and apologize for the mix-up.

As for ensuring that your customers aren’t going to be surprised by the shipping cost, perhaps you can have a flat rate shipping cost per region. Here, the cart will be updated before they even go to the checkout allowing them to have an idea of how much exactly are they going to pay.

Lastly, you want to make sure that you always maintain superb customer support. Customer support doesn’t have to be 24/7. It can even be done via emails. This way, customers can air their issues immediately. You can have an autoresponder message with the average response time for inquiries to further show responsiveness.

Source: https://www.celerant.com/blogs/how-can-you-eliminate-your-abandoned-shopping-carts/

Are you having a hard time marketing your ecommerce website? Let the pros have a look. We’ll help you make your site your business’ biggest asset!

4 Traditional Marketing Strategies B2B Businesses Should Try

For B2B businesses, companies are their customers. At your B2B company, you might find that standard customer acquisition methods aren’t having the best results. If you want to have success in obtaining new business partnerships, consider trying a few traditional marketing methods. Here are four traditional marketing strategies that B2B businesses should consider trying.

Considering Offering Samples or Freebies

You might also try giving away samples or freebies in order to drum up new partnerships. Business clients often want to be able to see how a product or service works. Having samples to give away addresses this issue. Also, it’s human nature to be happy about receiving something for free that would have otherwise cost money. In fact, CIO reports that Costco is able to obtain 100-600 percent sale increases for certain products they offer samples of.

Don’t Be Afraid of Cold Calling

In certain situations, your company won’t have a large number of leads coming in. In many instances and for many companies cold calling is effective for lead generation. Cold calling might seem intimidating to a lot of people, but it’s an underutilized marketing method that you should consider. Don’t worry if cold calling seems uncomfortable. The more experience you gain from these calls, the faster those nerves go away.

Direct Mail Marketing

As a business owner, you’re aware that it’s important to stay ahead of the competition. It’s wise to utilize strategies that your competitors are not. While many B2B companies are sending out emails, try a more direct approach. It’s easy to think of direct mail as something that’s becoming unpopular, but this isn’t true. DMNews found that direct mail has a 4.4 percent response rate, much higher than email’s 0.12 percent response rate. In addition to a high response rate, technology for direct mail marketing has advanced in recent years. It used to be difficult to optimize direct mailings for efficiency. Now, automation technology makes direct mail marketing much more efficient for modern businesses. 

Networking

In this day and age, it’s rare that people meet face to face. Unfortunately, this places distance between a B2B company and its clients. If you want to remove this distance, attending local networking events can help. While this might seem uncomfortable, it’s difficult to match the connection between two people speaking to each other in person. Those connections can result in valuable new client relationships.

There are several traditional marketing strategies that could help B2B businesses obtain more customers. If you want to increase leads as fast as possible, consider combining these strategies. Before too long, your company will begin receiving a steady stream of communication from potential clients.

If you or your company is in need of marketing assistance, whether it’s social media, email or more, see how we can help!

5 Ways to Engage With Local Markets

Courtesy of Marketing Land

If you are in business and you sell products, you need to focus on the people in that area first. Your first clients should be people who live around the same area. Most business people fail because of targeting people who are far away first. Therefore, if you want to engage the local market and grow your business, this is what you need to do:

Customer Experience is a Priority

Courtesy of Yotpo Voice

Amazon CEO Jeff Bezos can also tell you that obsessing over your clients is necessary. The owner of the business should ensure that your customer support team can offer an excellent customer experience. Once you provide your clients with a great experience, their level of loyalty improves. You need to come up with a business model that gives your clients maximum attention. Soliciting feedback in the form of reviews and responding to them is a great way to help your customers feel listened to while improving your public image. Whether you make a sale worth $1 or $1M, you need to ensure that all your clients are treated exceptionally well.

Humanize Your Brand

Courtesy of Pan Marketing Nut

In business, clients always want to feel like you understand their needs and that they can relate to your brand. A good example is finding a person on your team who is passionate about your brand and can communicate naturally without stress. The person you select should be able to be trained to represent your brand and relate to all your clients. Allow the person to write blogs on your website where clients can read and engage with your brand. The thing is establishing your brand’s voice using a face that is trusted.

Get to Know Your Clients

Courtesy of Macquarie

Every business needs to invest in excellent customer relationship management (CRM) tool. Therefore, the moment your CRM is running fluently, you can get accurate records of all your clients. You should not only focus on the client’s financial information, but you should also know their birthdays, hobbies and interests. It is essential to respond in a timely manner when your clients reach out to you. Engage with your clients and let them know you care. Some businesses even know their customer’s favorite coffee so that they have it ready when the client visits. Before meeting or calling a client, ensure you go through his or her personal fact file so that you get to know the kind of person you are dealing with.

Make Use of Social Media

Courtesy of WordStream

In today’s world, everybody has at least one account on a social media platform; it may be on Facebook, Instagram, Twitter or Snapchat. For you to be able to reach out to your clients, you need to have business accounts on all social media platforms. Most social media pages allow you to promote your posts so that they can reach a wider audience. The more people you can reach, the more you engage with them. As a result, you can make them buy your products or services.

Additionally, once you start gaining followers on social media, you should ensure that you respond to all their questions immediately. An active social media account is a significant advantage when it comes to winning the trust of your clients. Additionally, technology can also be used in social media campaigns. Social management tools like Edgar and Sprout can post content across different social media platforms and monitor them.

Physical Mail, Print Ads, and Newsletters

Courtesy of Ready To Go Newsletters

As much as many people think that physical mail is not important nowadays, it is one of the essential tools for customer engagement and building brand loyalty. Just like people kept in touch with one another in the past and still today, companies build relationships with their clients by updating them on new things using mail newsletters. As much as chasing new clients is necessary, retaining the old ones is also vital for your business. Many companies tend to pay more attention to winning new clients, and they forget about the old ones.

Simple tips like the ones mentioned in this article can help you build a great relationship with your clients. Once you impress your current clients, they will spread the good news, and you will win new ones.

7 Creative Branding Solutions Perfect for Guerilla Marketers

While web design, online ads, and social marketing are always important marketing strategies to invest in, an environment where few products, ideas, and services are considered unique offerings and there’s a competitor on every corner, business and marketing strategies have found it necessary to go bigger and bolder to capture and retain the attention of their audiences. It’s called guerrilla marketing. Modeled after the surprise and unconventional tactics of low-budget guerrilla warfare, guerrilla marketing is all about using a limited budget to create an indelible impression and social buzz that promotes brand awareness. Let’s look at seven branding solutions perfect for Guerilla marketers?

1. Branded Vehicle Decals

Courtesy of Cortez Van: Commercial Van Wraps

Attention, exposure, low-cost; branded decals check all the boxes. However, they only do this when they aren’t stock logos blending into the sea of traditional advertising landscape. The imagery should deliver a unique, intriguing, and memorable moment that the consumer will inevitably stop, think, laugh, and link your brand to. Research to make sure your decal idea hasn’t been done before and then develop a clever means of delivery. The creativeness here isn’t in the decal itself; it’s in the message and delivery of the decal.

2. Sticker Buzz

Again, an idea that checks all the boxes when the imagery, ideation, and delivery are unique.

Reddit co-founder Alexis Ohanian describes the start of Reddit in the book Make Something People Love – Lessons From A Start-Up Guy. Throughout Reddit’s history, a total of $500 has been spent on marketing, and every single dollar was on stickers. Alexis took the cute little Reddit alien stickers with him everywhere to hand out and stick on things, and he says that it wasn’t a few months later that he began noticing people uploading them across the internet. Alexis credits stickers with building Reddit’s 100 million unique visitors per month, and he calls stickers “currency for startups.”

Use stickers to make people curious about your brand. A sticker sheet placed in certain books at a bookstore will undoubtedly make the reader wonder why and who? Calgary Farmers’ Market placed stickers on apples and hung them from winter-bare trees in urban areas to promote sales during slow winter months.

3. Create Photo-Worthy Spaces And Moments

Social media channels like Facebook, Instagram, and Snapchat have mapped many of entities as go-to places for photo opportunities via the viral social buzz photo sharing creates. The goal is to transition your audience from mere observers to participants. As such, they become an invaluable free component of your marketing efforts.

Labella lip balm, for example, provided a “kissing point” on a train platform that has since become a golden goose for branding by linking their name with hundreds of thousands of social media photos. Sunglass Hut’s “bling wall” is another example of how marketing strategies are incorporating photo-op inspiration to immerse their brand into the public’s social media streams. The Pulse offers some more examples.

4. Entrench Your Audience In The Marketing Scene

Courtesy of Promo 4 Kids

Coupons and promos are hit and miss opportunities that typically only peak interest when there’s a concurring need present. Guerilla tactics dig out a hole and invite the consumer to jump in and become part of the opportunity itself through treasure hunts, active competitions, offline gamification, online gaming rewards, and so forth. Treat customer engagement as if your business life depended on it.

Few can resist the lure of a game. Studies have shown that gaming marketing is the ideal way to engage audiences in that perfect storm moment between when they aren’t bored nor experiencing heightened anxiety. Gaming focuses the audience without closing their minds to the marketing message.

Adidas demonstrated this gaming lure with their guerilla-style blue duck game that placed plastic duck in Pilestraede, Copenhagen’s Enghave Plads fountain; the ducks read that they’d swam too far and needed help returning home in exchange for a reward. When returned to the new store opening, the participants received a freebie and got to keep the duck. The gaming element has remapped the packaging of a “coupon.”

5. Hack Your Own Product

Sounds counterproductive at first glance, right? There’s a central question that must be answered for any consumer-based business: do you know how your buyer thinks? The answer is no more often than yes.

Getting customers to see a product or service from multiple perspectives is actually a huge tool in your marketing belt. Imagine an egg basket. Now, imagine that egg basket with a “ 4/$1 Chicken Dinner” sign. You’ve just made your customer stop, think, and view the egg a different way.

Placement is another hack. Imagine a can of soup on the soup aisle. There, it’s just one of many cans of soup. Now, imagine that same can of soup at the end of the cold and flu medication aisle. Product placement has transitioned it beyond just a can of soup among the many other cans of soup. Guerilla branding solutions enable entities to take the resources they already have and hack the perspective, usage, and visualization of how those resources are employed.

Your product or service may be a hack in itself. A campaign could be to get consumers, experts, and various niches to hack your product. This could be product naming, challenging it, discovering new uses for it, and so forth. Brand visibility explodes when you allow outsiders a direct link to being a part of the brand itself.

6. Flash Moments

Flash mobs aren’t necessarily a bad idea if you have a unique and engaging spin on it. Flash “cleanups,” for example, are creating a lot of internet buzz for organizations. The idea is to work with event organizers with their own budget limitations to become or sponsor their waste management team. You show you care about the community and green efforts while you’re sporting workwear with your brand being advertised. These are unguarded moments to speak to your audience in an unexpected way.

It doesn’t have to be green. Think about what type of guerrilla marketing campaign embodies the core strengths, beliefs, or values of your brand so that onlookers associate the memory of the event and actions with one of the key components of your specific brand.

7. Big Displays That Link Ideas With Branding

Courtesy of Daily Mail

Unicef took a water bottle dispensing machine and turned it into one of the biggest donation-grabbers in history when they filled it with diseased water bottles to show that the world still doesn’t have a clean water drinking supply.

IKEA used their Billy bookcase line to place books on Australia’s Bondi Beach so that passers could read, swap, and donate to support literacy.

A tampon company even dropped a load of tampons across a beach to connect their company with nixing the notion that women can only go to the beach at certain times of the month.

The examples of this connective power between ideas and products are endless. Don’t repurpose, however. The Ice Bucket Challenge was a novel idea that went viral supporting Lou Gehrig’s disease, but other entities fell flat and hard when they came off as contrived in mimicking the idea too closely. Creatively brainstorm how your brand can connect with taboo and meaningful ideas in unexpected, memorable, and unusual ways.

These seven guerilla-style branding solutions will work on even the most minuscule budget to provide huge impacts. Now, go put that brainpower and creativity to work.